It's stories like this that turn IT people into Nick Burns, I swear. So I'm walking past her desk and an employee asks me "What's my e-mail address?" She asks me this even though she's been using e-mail for years with us and should know her own e-mail address better than I. I told her and she promptly asked me again. I repeated the answer, spelling it out for her. She then asked me if she needed capital letters or not. I said that it didn't matter, either way would get it to the right place. I found out later that she asked one of my support people to help her with her e-mail address a scant 5 minutes later. Am I being picky, or is that the height of idiocy?