We've Got Power Here

Another IT tale of wont and woe...I had someone come in a few weeks ago and tell me that their computer was just a black screen.  I said we'd had a power outage before they got in, so they'd need to make sure they turn their computer and monitor back on.  They said that they'd done that already.  I was in a meeting but told them I'd be there in a few minutes.  Before I was able to get to it, one of my colleagues did.  This person said they'd pushed the power button and demonstrated it to the person who was helping them.  It turns out that the "power button" they had pushed was the button to eject the CD-ROM drive.