Friday, October 02, 2009
Good Hilton, Good!
Wow, that was fast! I sent that to TripAdvisor, faxed it to the hotel, and got a call 15 min later from them. They replaced some people in the management team and seem like they really care. The current manager on duty, Jef, apologized profusely, asked for some more detail, said he'd refund my stay, offered to throw in some HHonors points, and is getting me a night in their penthouse suite to give them another try. That right there is amazing customer service! It's so opposite what I had back in May and June that I'm getting whiplash. I'll make sure to spread the word on how things go from here, because service like that deserves to be recognized.