Looking for Complaints

I have somebody who I've provided some tech support for today and they said that they haven't been able to print for a month.  A month.  They're all frustrated about it, but it's the first time they've come and talked to the IT department about it.  If you've gone without printing for a month, there's really only two reasons: you want something to be angry about or you don't need it.  The last thing you should do is go without it that long then come and be mad that it's been that long.